Do you need help?
We answered the most frequently asked questions.
When will my order be shipped?
When will my order be shipped?
Your orders will be prepared and delivered to your contracted courier company within 1-2 business days. You'll be notified via SMS and email when your shipment arrives.
How much is the shipping fee?
How much is the shipping fee?
Shipping is free for orders of 500 TL and above. A flat shipping fee applies to orders under 500 TL.
Is there a payment option at the door?
Is there a payment option at the door?
Yes ✅ You can pay at the door with cash or credit card.
Which cargo company do you work with?
Which cargo company do you work with?
Your orders are delivered safely to your address via HepsiJET and Sürat Cargo.
Can I make a return or exchange?
Can I make a return or exchange?
Yes. You can return or exchange the product you received within 14 days, provided it is unused and the tags are intact.
How long does it take for my return to be finalized?
How long does it take for my return to be finalized?
After we receive the product, your refund will be made within 3-5 business days.
I'm undecided about choosing a size, what should I do?
I'm undecided about choosing a size, what should I do?
Detailed size charts are available on our product pages. If you're unsure, please contact us.
Are your products original?
Are your products original?
Yes. All Hanclo brand products are produced in-house and feature high-quality, unique designs.